Find Out Exactly Where, With a Free, Anonymous Secret Shop Assessment.
We anonymously test your inquiry response, front-desk call handling, and follow-up process, then show you exactly where you're losing prospective patients that can be costing you thousands.
Takes about 90 seconds. No payment or commitment required.
Six checkpoints along the exact path a prospective patient takes from first contact to booked consultation.
How long it actually takes your team to reply to a call, text, form, or chat, measured to the minute.
Whether the person answering the phone can actually move a prospect toward a booked consult.
Hold times, tone, and whether questions get real answers instead of a callback promise.
What happens after the first contact, or whether anything happens at all.
Whether your chatbot, texting tool, or CRM is closing gaps or quietly creating new ones.
How easy it is for a real prospect to actually land on your calendar.
Every assessment ends with a reveal call where we show you exactly where you're losing prospective patients, and the money slipping through the cracks, built for the person who owns the P&L.
A composite of speed, follow-up, and technology across every channel we tested, benchmarked against comparable practices in your market.
After working with hundreds of aesthetic practices and helping generate billions in patient revenue, we've learned something most agencies won't tell you.
Most practices don't need more marketing. They need to stop losing the patients they've already paid to attract.
This assessment shows you exactly where that's happening, before you spend another dollar acquiring new leads.
“60+ million generated in revenue with MedStar's help.”
“Best ROI I've ever seen. 15X return.”
“MedStar helped me grow my practice from a single location to three locations and over 8,500 patients.”
“Thanks to MedStar we're number one for Bodysculpting in the Midwest and a Top 1% injector in the USA.”
“Fourteen new patients in our first ten days. Highly recommend them.”
“MedStar gave us the most efficient marketing ROI we have ever had.”
“Available 24/7. They even responded on Christmas.”
“Working with MedStar has been a monumental change for me and my business.”
“Chris is one of BTL's preferred marketing vendors. Thanks to MedStar Media, I now rank number one in San Diego.”
One complimentary, confidential assessment, followed by a call where we walk you through everything we find. Complete the full assessment to qualify.